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客户服务代表Customer Service Representative

请投简历至 job@tomra.cn

Position Overview 职位概况:
Act as the contact window for customer and take care customer order handlings and shipments,coordinate with relative internal departments and logistic service providers to ensure customer on time delivery and satisfaction to maintain good commercial cooperation with customer.
作为客户对接的窗口,负责处理客户订单及发货事宜,与内部相关部门和物流公司沟通协调,确保客户的准时交货率和客户满意度。

Main Responsibilities工作职责: 
1. Administrate customer orders and make sure the customer order released accurately in agreed price and delivery terms before registering into ERP system.
接收并执行客户订单,检查确认订单信息按正确的价格和交货条款正确无误,并把订单信息录入系统。
2. Proactively communicate with customer about the order status in an effective manner, ensure customer satisfaction and maintain good commercial relationship with customer.
积极主动并且有效地与客户沟通订单的状态,确保客户满意度并于客户维持良好的合作关系。
3. Coordinate with purchaser and PMC and monitor material arrival status and delivery plan to ensure on time delivery, work closely with warehouse to arrange shipment, liaise with sourcing, quality and finance departments for relative customer issues.
协调采购和生产计划和物控专员评估物料的到达时间以确保准时交货, 与仓库紧密配合并安排发货事宜,与国产化、质量、财务等部们合作相关客户事宜。
4. Arrange shipping schedule and delivery issues for the assigned customers, prepare correct shipping documents for customs clearance without any delay.
安排相关负责客户的物流及发货事宜,及时准备报关资料确保清关准确无误。
5. Take charge of shipment booking, quotation, invoice and payment issues, whilst maintain good commercial cooperation with forwarder or logistic service providers.
负责与货代或者物流公司沟通协调订舱,报价,发票和付款事宜, 同时确保良好的商业合作关系。
6. Monitor forecast from customers and analysis the data shall be there is any discrepancies, timely share forecast to PMC and purchasing.
监控客户订单预测并分析如有任何异常,及时分享相关预测信息给生产计划和采购。
7. Provide periodic order status report and monthly report to customer and hold monthly meeting with customer.
按需给客户提供订单状态报告及月度报告并主持客户月度会议。
8. Undertake other tasks assigned by department and backup team members when necessary.
负责部门安排的其它工作,必要时支持部门同事的相关工作。

Main Requirements岗位要求:
1. Bachelor’s degree, major in logistic, international trade, business administration, English or relevant.
本科学历, 物流,国贸, 商务管理或英语相关专业
2. 1-3 years’ working experience in logistic, international trade, customer service.
1-3年物流,外贸跟单,客户服务或采购相关工作经验
3. Active team player, good communication and coordination skills, diligent and details oriented.
积极的团队合作精神,良好的沟通和协调能力, 工作认真细致
4. Fluent English.
流利的英语书面及口语能力