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现场服务工程师Field Service Engineer

Position Overview职位描述Position Overview职位描述TOMRA Sorting Solutions is a world leader in sensor based sorting equipment. We are a dynamic company with an outstanding product line and customer satisfaction in the sorting industry. Our China HQ Xiamen has an excellent opportunity for a Service Engineer.TOMRA Sorting Solutions 是基于传感器的分拣设备的全球领导者。 我们是一家充满活力的公司,在分拣行业拥有出色的产品线和客户满意度。 我们的厦门中国总部为服务工程师提供了绝佳的机会。
The service department is responsible for ensuring the ultimate customer satisfaction; This is through the excellent execution of the installation and commissioning of the equipment, ensuring the equipment is properly maintained and stays in maximized performance.服务部负责确保客户的最终满意; 这是通过对设备安装和调试的极好的执行,确保设备得到妥善维护并保持最佳性能。
You, as a service engineer, are passionate about technical issues, driven to resolve them and you don’t mind getting your hands dirty. You have a higher technical education: mechanics, electrical mechanics, electricity, electronics and/or experience in a similar position. With a dedicated technical training of specific knowledge, you can rapidly convert your industrial customer service experience and technical expertise to machine top performance both on technical and application aspects. You work as technical consult to achieve the customer expectation. You like to work independently and internationally in customer orientated fashion. You like variety, you adapt yourself easily to different environments and you are eager to learn. 作为服务工程师,你对技术问题充满热情,并致力于解决这些问题,并且不介意在恶劣环境工作。 你具有更高的技术教育背景:机械、电气机械、电力、电子和/或类似职位的经验。 通过专门知识的专门技术培训,你可以快速将你的工业客户服务经验和技术专长转化为在技术和应用方面使设备到最佳性能。 你作为技术顾问以实现客户期望。 你喜欢以客户为导向的方式独立和国际化地工作。 你喜欢多样性,你很容易适应不同的环境,你渴望学习。
Main Responsibilities:岗位职责: 1.Install new or modified equipment at customer facilities to ensure full functionality according to specifications2.Establish and maintain effective working relationships with customers, internal and external associates, and management.3.you provides training for customers in connection with our machines: both hardware and software4.You are responsible for the preparation of spare-parts lists, reports, etc.5.Main working territory will be China and some other parts of Asia.
1.安装新设备或者改造现场旧设备以确保根据要求指标实现全部的功能;2.建立和维持良好有效的工作关系,内外部协调和管理;3.给客户提供有关设备的培训:硬件和软件双方面;4.负责准备备件清单和报告等;5.工作范围将在中国和亚洲一些国家
Main Requirments:任职要求:1.University degree in Mechanical, Electrical or similar2.At least 3 years or more of electrical and mechanical background/customer facing work experience required3.Fluent in English, Excellent communication skills and the ability to deal effectively with customers4.Troubleshooting, and follow-up skills. excellent technical problem-solving, Self-driven, pro-active and target oriented working style with a high willingness to perform5.Superior computer and operating system skills (Microsoft family)6.You have a flexible attitude with regard to travel and labor(60% or higher short period travel);7.Socially outgoing, ability to handle stress
1.大学本科学历,机械,电气相关专业2.至少3年 及以上电气和机械背景/有客户现场服务经验3.英文流利,出色的沟通技能和有效与客户和内部相关人沟通的能力4.故障排除和跟进技巧, 优秀的技术问题解决能力,自我驱动,积极主动和目标导向的工作作风,具有高度的执行意愿;5.熟练的计算机和操作系统技能(微软软件)6.高度的出差灵活性(约占60%或更高的短期旅行)7.社交外向,能有效应对压力